Update – Hotels are some of the most complex organisations around, with numerous groups that rely and work with one another, transmission between these groups and administration is essential for everyday effortless operation of the business. Secondary to a quality communiqué infrastructure is extensive coverage within the site and the newest digital methods are increasing the range and quality of the 2 way radio signal, choosing the top infrastructure for just about any size hotel.
Whether in the hotel, casino, resort, club or restaurant industry, there is increased pressure to provide the highest levels of customer satisfaction to win invaluable word of mouth endorsement.
Professional operators in this sector have quickly realised how two way radios help in providing fast customer service and the effective management of employees across different departments including security, safety, front of house, housekeeping, maintenance, banqueting, kitchens, restaurants, shops and car parks.
Kenwood’s NEXEDGE digital two-way radios are in use at some of the largest and most exclusive hotels, resorts and casinos in the world, where two-way radio communication keeps guests feeling safe and significantly enhances operational efficiency and customer satisfaction. For example, front of house can make sure that housekeeping are able to prioritise which rooms are prepared first and in turn, housekeeping can contact laundry and stores for additional linen, guests’ amenity kits and so on. The same would apply to security and safety within the building and its grounds, especially in the event of a security breach or in an emergency situation where the safe and fast movement of large numbers of people will need to be managed.
Smaller hotels are likely to use peer to peer hand held two-way radios, while larger establishments such as resorts will probably employ a trunked system with a separate channel for each department.
Whatever the size of hospitality business, there’s a Kenwood NEXEDGE two-way radio solution to suit; ensuring operations run smoothly and efficiently and that guests and safe and happy.